IT department outsourcing for SMBs | Bloonde Soluciones Tecnológicas

SMBs need technology to operate, but maintaining an in-house IT department with the necessary skills is expensive and hard to justify. A single technician cannot cover support, infrastructure, security and technology strategy at the same time.

Full IT department outsourcing gives you access to a multidisciplinary team of professionals who manage all your technology: from user support to strategic planning, including infrastructure and security.

At Bloonde we act as your external IT department, integrating with your team so that technology works without you having to worry about it.

Outsourced IT team managing the technology infrastructure of an SMB

The problem it solves

Growing SMBs face increasingly complex technology needs: servers, networks, security, licences, user support, backups, updates and regulatory compliance. Hiring a full in-house IT team represents a high fixed cost that many companies cannot afford.

The usual alternative — a generalist technician or "the person who knows the most about computers" — creates bottlenecks, security risks and technology decisions made without strategic vision.

High cost of an in-house IT team

Hiring specialists in support, infrastructure, security and development represents a fixed expense the company cannot justify.

Dependency on a single person

If your only technician goes on holiday, falls ill or leaves the company, all technology management grinds to a halt.

Lack of strategic vision

Technology decisions are made reactively, without planning or alignment with business objectives.

Unmanaged security risks

Without a dedicated team, security updates, backups and threat protection are left unattended.

Management time consumed by IT

Executives spend hours resolving technology issues instead of focusing on the business.

How it works

We integrate as your IT department in 4 steps:

01

Initial technology audit

We evaluate your current infrastructure, tools, processes, security risks and team needs. Everything is documented in a status report.

02

Customised service plan

We design a service plan tailored to your company: scope, SLAs, support channels, reporting frequency and technology roadmap.

03

Onboarding and transition

We take over management progressively: documenting systems, setting up monitoring tools and establishing communication channels with your team.

04

Ongoing management and evolution

We operate as your IT department: daily support, preventive maintenance, incident management, monthly reporting and planned technology evolution.

Key benefits

Multidisciplinary team at variable cost

Access specialists in support, infrastructure, security and strategy without the cost of hiring them in-house.

Uninterrupted coverage

No holidays, sick leave or staff turnover that leave your IT uncovered. Someone is always available.

Technology strategic vision

Receive guidance on technology investments, migrations, tools and a roadmap aligned with your business.

Risk reduction

Proactive management of security, backups, updates and regulatory compliance (GDPR, ENS).

Management focused on the business

Executives stop fighting technology fires and focus on what generates value for the company.

Scalability to match your needs

The service adapts to your growth: more users, more services, more projects — without hiring new staff.

Technologies and tools

Ticket management (ITSM)

Incident and request management platform with SLAs, automatic escalation and reporting.

Proactive monitoring

Continuous monitoring tools for servers, networks and services with automatic alerts.

Endpoint management

Remote device administration: updates, antivirus, security policies and configuration.

Backup and recovery

Automated backups with disaster recovery plans verified periodically.

IT documentation

Internal knowledge base with system documentation, procedures and guides for your team.

Case study: consultancy with 40 employees

Scenario

An engineering consultancy with 40 employees had a single IT technician covering support, servers and networks. Incidents took days to resolve, there were no verified backups and management spent hours every week on technology problems.

Challenge

Professionalise IT management without tripling the cost, guaranteeing agile support, security and a technology roadmap aligned with the company's growth.

Solution

We took over full IT management: implemented a ticket system with SLAs, set up automated monitoring and backups, audited security and established monthly reporting and technology planning meetings.

-65%

Incident resolution time

-80%

Security incidents

-45%

Cost vs in-house team

+55%

Employee satisfaction

Frequently asked questions

How much does IT department outsourcing cost?

The cost depends on the number of users, infrastructure complexity and service level. Our plans for SMBs start from a tailored monthly fee. The initial consultation is free.

How does communication with the team work?

We establish direct channels (email, phone, ticket portal) with guaranteed response times based on priority. We assign an account manager who knows your company.

Can you work alongside our current technician?

Yes. We can complement your in-house team in the areas where you need reinforcement (security, infrastructure, projects) without replacing them.

What if we need support outside business hours?

We offer plans with extended coverage and 24/7 support for critical incidents. SLAs are defined according to your business needs.

Does it include licence and vendor management?

Yes. We manage software licences, renewals, relationships with telecoms providers and any technology vendor.

Need an IT department without the cost of an in-house one?

We analyse your technology situation and propose a tailored service plan. No commitment required.

Other use cases you may find interesting

Managed helpdesk support

Professional service desk to resolve your team's technical issues with guaranteed response times.

View use case

24/7 infrastructure monitoring

Continuous monitoring of servers, networks and services with proactive alerts and incident response.

View use case

Looking to outsource your IT management?

Tell us about your situation and we'll propose a plan tailored to your business. No commitment required.

Back to IT department use cases